Privacy Policy

Last Updated: July 18, 2025

Important: This Privacy Policy describes how Seller's Bay collects, uses, and discloses your personal information. Please read it carefully.

1. Information We Collect

We collect several types of information from and about users of our Service:

1.1 Personal Information

  • Account Information: When you register, we collect your name, email address, password, and other contact details.
  • Payment Information: When you purchase credits, subscribe to our service, or sign up for a trial, we collect payment details through our secure payment processor (Stripe). For paid trial sign-ups, we process a verification charge (with discount applied to first month) and store payment information for automatic billing after the trial period.
  • Store Information: When connecting your WooCommerce store, we collect your store URL and API credentials.

1.2 Usage Data

  • Product Data: Information about products you import or manage through our Service.
  • AI Requests: Content you submit for AI processing and the resulting outputs.
  • Log Data: Information about your usage of our Service, including IP address, browser type, referring pages, and timestamps.
  • Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and manage your account
  • Communicate with you about your account, updates, and support
  • Connect with your WooCommerce store and sync product data
  • Process AI requests and improve our AI models
  • Monitor service usage and ensure compliance with our Terms of Service
  • Detect, prevent, and address technical issues or fraudulent activities

3. How We Share Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors who provide services on our behalf (e.g., payment processing, hosting, analytics)
  • AI Partners: When you use our AI features, your content may be processed by our AI service providers (e.g., OpenAI, Google Cloud Vision)
  • Business Partners: When necessary to provide integrated services you've requested
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. API Integrations

Our Service integrates with various APIs, including:

  • WooCommerce: When you connect your WooCommerce store, we access your store data through their API. Your API credentials are encrypted and securely stored.
  • OpenAI: Content submitted for AI processing is sent to OpenAI. We limit the personal information shared with OpenAI to what is necessary for the service.
  • Stripe: Payment information is processed securely by Stripe. We do not store your full credit card details.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our Service and as needed to comply with our legal obligations.

You can request deletion of your account and personal information at any time. However, some information may be retained for legitimate business or legal purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. These include:

  • Encryption of sensitive data at rest and in transit
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure handling of API credentials

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to delete your personal information
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information in Section 11.

Account Deletion

We offer two methods for closing your account:

  • Temporary Deactivation: Your account data is preserved but inaccessible until you reactivate by logging in.
  • Permanent Deletion: Your data will be permanently deleted after a 30-day grace period. During this period, you can cancel the deletion request.

When your account is permanently deleted, we will:

  • Delete all your personal information from our active databases
  • Archive limited information for legal and accounting purposes
  • Retain anonymized data that cannot be linked back to you

You can initiate account deletion from your Account Settings page. Please note that some information may persist in backup copies for a limited time after deletion.

8. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your personal information internationally, we take appropriate safeguards to ensure your information receives adequate protection.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@sellersbay.com
Address: Seller's Bay, LLC
2875 S Orange Ave
STE 500 #6207
Orlando, FL 32806

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